Photos and collages with Second Life friends and residents as photo models.

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Second Life market place: Item not delivered? Don't blame the merchant.

Well, if you browse the Second Life market place you will notice many bad and angry reviews which blame the merchant, if a purchased item wasn't delivered.

That's amazing. As a market place customer everyone should know that the delivering and billing of purchased items is managed by Linden Lab alone. You think you click the pay buttom, then the merchant delivers what you ordered and takes your money? Nothing could be more wrong. Taking a break

At the moment you push the pay button Linden takes over. They deliver to you and they charge your account. From the money they subtract their fee and the rest of the purchase price they transfer to the particular merchant.

Logically Linden is the correct adress for complaints or - in some cases - the costumer himself. Not the merchant. Simply because he isn't involved in the transaction.

So what can you do, if a delivery failed? Well, the first step could be to take a look at the transaction history in your account. Is the deal listed there? Was the purchase price subtracted from your money?

If not, you can only wait what happens. How long? Usually items are delivered right after the payment in no time. But in some cases it can last up to half an hour or more. How long you will wait is your personal decision.

As alternative you could contact the particular merchant directly and buy the item from him/her rather than to risk a second failure on the market place.

The money was taken from your account, but no item arrived? The easiest thing you can do ist to claim for redelivery: contact the merchant dropping him a notecard explaining the matter, specifying the date and transaction number of your purchases as a proof. You could copy the entry in your transaction history. In the most cases the merchant will be happy to rel-deliver the item to you.

But note, if you can't prove your payment, it will be hard to convince a merchant. Even more, if he/her can't find any payment from you in his/her transaction history. You say why would a customer lie? Well, I learned from my own experiences that there are people outthere which use each lie and each trick no matter how dumb to pull merchants over the barrel. :P

If you have proof and a merchant doesn't response and if it's about a high amount of money, contact Linden support. Perhaps they help you. However, to complain about a loss of 10 L isn't worth the hassle.

A tip. Linden warns not to buy items on the market due times they perform maintainances or restarts. It is recommended to care these warnings to avoid bad surprises.

What about, if a customer ist offline. Will a purchased item still be delivered to his invetory? The answer is normally yes. I read some people stating that the delivery fails, when the receivers messages got cappend.
I doubt that. I think the notification about a delivery and the delivery itself are two separat actions. However, I can't answer this exactly. My personal messages aren't cappend.

Finally, you received a box, but it is empty or it includes some numbered objects? The reason might be that the items you purchased were illegal copies and Linden removed or replaced them with so called IP replacements because the copyright owner filed a successful DMCA complaint.
In that case your money is lost. Linden won't recompense you. And the merchant in question will be most likely gone with the wind.

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Switch from one look to another in seconds

At first, I use a firstorm viewer. So the below graphics show parts of the firestorm. However, the Linden viewer uses probably the same method. Further, there is fast method to save your current look. Click your avatar, choose edit appearance and choose edit outfit. On bottum you find a save menu.

This and other edit methods use the avatar to get access to the required menus. That means real time editing isn't possible. You have first to leave the edit modus to see the changes you made. That is a big disadvantage.

I want to talk about a method that is also fast but offers some more very useful options. For example your avatar displays right away each change you make.

Let's start wie the button. The shirt button on picture 1 is normally located in bottom menu of the firestorm viewer. A click on it opens a list of folders with saved avatar looks. See picture 3. The name of the folder with the look that you are actually using is displayed in a different color. Uhm, yes, my list looks a little bit messy. lol

Did you know that the maximum of attachments which you can use with an avatar is 38? In former times one could add 5 attachments to each spot like hands for example. But Linden changed that. Now you can use a total number of 38 attachments no matter at what spot. Well, as shown also on picture 3 the listing tells you how many attachments your current avatar is using. That's helpful, isn't it?

Do you want to switch your current look to another from the list? No problem. Right click on any folder name in the list that you want to use and choose replace in the menu. Depending on your connection and your pc your avatar changes in a few second to the new look. That's possible because the folder includes the link to each single piece your avatar is made of. Click left mouse on a folder to open it.

What you see are not the orginal items and objects. It is only a listing of links where the orginal of all particular items are to find in your inventory. Look Picture 4. Check it out. Right click on a name in the list and then choose "show original" in the menu. No endless searching anymore. :)

You want to detach an item from your avatar? Right click on the item you want to remove and choose "detach" in the same menu. You can see all changes again in real time. Of course you can attach everything back. Provided you didn't delete it from the linklist.

If you added items to your avatar which weren't in the linklist before - a brandnew outfit maybe -, you have to save the modified avatar first, then the list gets updated. 

A tip: I would rather save the changed versions of avatars as new look than to overwrite the old one. That avoids later regrets. :)

You might wonder, if it works with mesh avatars also. Yes, it does. However, there is a problem with hud settings. Imagine three mesh avatars a, b, c. You have a, b saved already. Now you save c with different hud settings, but the same hud. The result ist that it overwrites the setting of avatars a und b. Both get the settings that c has. In other words if you use he same mesh body hud for several avatars - and that is the normal case -, always the last saved settings are valid for all avatars which use the hud.

An example. C is configured to have a pale skin tone. Then already saved avatars a und b will get a pale skin tone also. Therefore it's a good idea to save a mesh avatar with the hud attached on. You have it available after loading the avatar and can correct flaws.

Well, I hope these informations are a help. :) As for me as SL photographer, without this little shirt button I would be lost.

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